Effective Date: 1st July 2025 Location: Broome, Western Australia

Introduction

Lurujarri Tours is committed to protecting the privacy of our guests, partners, and community. We operate with deep respect for the cultural heritage of the Goolarabooloo people and uphold ethical practices in all aspects of our tours and communications. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our services.

What Information We Collect

We may collect the following types of personal information:

• Contact details: Name, email address, phone number, postal address
• Booking information: Tour dates, group size, dietary or accessibility needs
• Payment details: Credit card or bank information (processed securely via third-party providers)
• Cultural sensitivity disclosures: Any information voluntarily shared to support respectful engagement with Indigenous culture
• Website usage data: IP address, browser type, and pages visited (via cookies and analytics tools)

How We Use Your Information

We use your information to:

• Confirm and manage bookings
• Communicate important tour details
• Ensure safety and accessibility
• Improve our services and website
• Comply with legal obligations

We will never sell or rent your personal data to third parties.

Sharing Your Information

We may share your information with:

• Tour facilitators and guides (only what’s necessary for your experience)
• Payment processors (for secure transactions)
• Emergency services (if required for health or safety reasons)
• Legal authorities (if required by law)

All third parties are required to handle your data in accordance with Australian privacy laws.

Cultural Respect

We treat all personal and cultural information shared with us as sacred. Any stories, images, or insights shared during tours are protected and will not be recorded, published, or distributed without explicit permission from the Lurujarri Tour guides and Goolarabooloo custodians.

Data Security

We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers, encrypted communications, and limited access protocols.

Your Rights

You have the right to:

• Access your personal information
• Request corrections
• Withdraw consent for communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at: Email: [email protected] Phone: 0409 085 892 Updates to This Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.